Viktoria

About:
Skills
Bilingual - Russian, English, Italian and Polish (Fair) Sensitivity to the needs of others
Keen eye for details
Ability to organize and prioritize tasks effectively Formal training in hotel service
Friendly and outgoing personality
Fantastic problem-solving skills
Great interpersonal skills
Great interpersonal, customer service, and leadership skills Ability to work independently
Ability to work under pressure and to multitask
Resourcefulness and great communication skills
Experience
November 2019 –March 2022
Guest Relations /Sales Assistant• Rixos Premium Hotel, Dubai JBR – UAE
Prepare for daily Guests arrivals in terms of room allocation, amenities and special requests of Guests
Daily courteous calls to Guest rooms, so too with other guests. Follow up with Bell desk regards shuttle Bus.
Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently & courteously.
Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.
Assist at the Information counter, Foreign Exchange and Business centre, as and when assigned.
Ensure that all messages, mails and packages are delivered to the guest room.
Handle issuance of guest room key cards and ensure effective control for guest security.
Resolve guests’ complaints/requests and liaise with the department concerned to ensure immediately follow up
Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time
Perform general office duties to support Sales & Marketing team e.g. filing, sending emails, typing, faxing, copying, loading special or negotiated rates on to the property management system and Maintaining Customer and company profiles.
Responsible for coordinating internally with the sales & mark.
• Handles walk in counter reservation at all times and process call inreservation when room reservations section is closed
• Accountable for cashiering duties, foreign exchange transactions,
night audits tasks and settlement upon Guests’ departure.
• Update guest information into the computer after a complete checkin.
• Escort Guest to their rooms.
• Register and process check in/out for all VIPs guests efficiently andprofessionally.
• Keep Mis-en-place ready for VIP arrival (Reg.-cards, room keys,welcome drink)
January 2018 – September 2019
Sales Assistant • Rhizome Store, Lviv – Ukraine
• Greeting customers who enter the shop.
• Be involved in stock control and management.
• Assisting shoppers to find the goods and products they are lookingfor.
• Being responsible for processing cash and card payments.
• Stocking shelves with merchandise.
• Answering queries from customers.
• Reporting discrepancies and problems to the supervisor.
• Giving advice and guidance on product selection to customers.
• Balancing cash registers with receipts.
• Dealing with customer refunds.
• Keeping the store tidy and clean, this includes hovering andmopping.Responsible dealing with customer complaints.
• Working within established guidelines, particularly with brands.
• Attaching price tags to merchandise on the shop floor.
• Receiving and storing the delivery of large amounts of stock
• Keeping up to date with special promotions and putting up displays
Education
Lviv Trade & Economic University, Lviv - Ukraine
• Post Graduate, Hotel & Restaurant Management